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FAQ

Frequently Asked Questions
What currency are the prices in
All checkout prices are in USD, However, we have a currency converter to help convert the price to the currency of your choice.
Do you ship to my country?
Yes, We ship Worldwide via DHL.
I just placed an order, when will it ship?
All of our braided wigs ship from Nigeria via DHL, only on rare cases we ship from USA via USPS. All orders are processed within 21working days in Nigeria (weekends and holiday not included) and up to 32 working during peak period. We try our best to ship out most orders before due date provided it meet our quality standard and approved by our quality control team for shipping. We understand not everyone can wait that long, hence, we provide alternative on our “Ready To Ship” section which we ship out within 1 to 5 business days and delivery varies between 3-7days within the Europe and America. Please Note that during holidays or Sales, this time may vary. Items shipping out side Nigeria may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Mai Braided Wigs.
I don’t love my order, can I return it?

No, we do not accept Return or Refund in cases like this.

RETURN AND EXCHANGE

We make high quality braided wigs here at Maibraidedwig Company and we guarantee customers 100% satisfaction for all our products, we’re fully convinced you’ll get and like exactly what you ordered. However, human error can’t be underrated. In a rare case where a customer gets the wrong order e.g style, color or length, We offer exchange, provided that none of the following terms and conditions have been breached:

  • Orders are still in good condition and must be returned in the original packaging and lace uncut
  • All returns/exchanges must be made within 24-72 hours of recorded receipt.
  • Exchanges are available for products of an equal value. No exchange of products with a lesser or higher value. Whenever mistake is from our end, we’ll take full responsibility for the returns shipping fee
  • Customized orders cannot be returned or exchanged under any circumstance.
Can I cancel my order?
You can cancel your order within 24 hours of purchase. Please send us an email at info@maibraidedwigs.com with your order number or whatsapp +2347039045766 A cancellation fee of $55 will be applied.
Do you store my credit card Information when I pay online?
When you pay online, your payment information is actually processed by an online payment processor we have chosen called Paystack . This allows us to avoid storing credit card information, and therefore places the processor in charge of handling your credit card data. Since this is their business background, and area of expertise, they are better suited to handle, and secure, this type of information.

Some visitors have expressed the desire for their credit card number to be stored so they don’t have to key it in again when they make their next payment. Given the fact that we do not physically use the card information ourselves we do not store it, so there’s no way to retrieve it at a later time. Not storing this information protects you, as well as other cardholders. Some companies may choose otherwise but, with the knowledge that security breaches are becoming more of a concern, there is no real reason to store your credit card information if it’s not being used.
Does this mean you’ll always have to type in the credit card number?
No. If convenience is a paramount concern of yours, you can merely use third party browser add-ons to assist you. These tools are freely available on the internet, and they’re offered for nearly every browser. These tools store information, such as credit card numbers, you type on your computer. This keeps the credit card number in your possession, which enhances your protection.
I have entered an incorrect address, what can i do?
We are not responsible for incorrect addresses and we will not take responsibility for that. Please note that address changes are not possible/allowed after the order has been placed.
I just placed an order, but I didn’t get a confirmation email. What’s going on?
Kindly check your SPAM folder to see if your confirmation email was sent there. If you still can’t find it, please send us an email info@maibraidedwigs.com, we will assist you.
Where’s my package? How do I track it?
Within 21 working days of ordering your wig, you will receive a tracking number. You can track your shipment with your waybill number by visiting www.dhl.com.
Why do I have two tracking numbers?
This applies to customers or wholesalers that ordered more than 3kg wigs, your item may be shipped separately in two packages either to safely ship the item, get items to arrive faster, or base on availability, etc. However do not worry, you were not double billed or received a wrong order. We will ship this way from time to time at our own discretion and this is usually for your benefit. It will not affect your shipping estimate in anyway unless we notify you otherwise.
I have a question that wasn’t answered, can you please help?
Absolutely! Please send us an email to info@maibraidedwigs.com and we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly. Sign up for our newsletter to get first hand information on our promo/discount and special coupon code. Don’t miss anything out.


Need more Information? Please do no hesistate to contact us.

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